Understanding how your communication is perceived by customers is key to improving the customer experience. The CX Impact Kit helps uncover opportunities for improvement and optimize touchpoints to drive engagement.
How it works
We view your campaigns and customer journeys from the customer’s perspective to uncover practical improvements and actionable insights. Using mystery shopping, interviews, and surveys, we provide a clear understanding of how your communication performs and where it can improve.
Deliverables
Choose between two options: The CX Impact Kit provides a thorough evaluation of your communication strategy, identifying areas for improvement through an offline analysis of touchpoints. Mystery Shopping delivers real-time insights and actionable feedback by experiencing customer journeys as they happen.
Business value
The CX Impact Kit delivers actionable insights that enable continuous optimization of campaigns and customer journeys, helping to improve engagement and drive measurable results for your business.
CUSTOMER INSIGHTS 'ON TAP'
Mystery shopping
Monitor journey(s) live
Active and passive profile
Identify gaps
Identify improvements
Ongoing actionable feedback
A STARTING POINT TO GET ACTIONABLE INSIGHTS
CX Impact Kit
Map out journey(s)
Identify gaps & improvements
Insights from surveys & interviews
Prioritize impact vs effort
Action Plan
"As one of Norway’s largest membership organizations, we constantly strive to improve our relationship with our diverse member base. The team at Homerun challenges us to make every customer interaction meaningful, relevant, and therefore effective.”
