Our CX Impact Kit is designed for businesses that want to improve existing campaigns and customer journeys. A good way to do this is to evaluate them from the customer's perspective.
How it works
We look at your campaigns and customer journeys from the customer’s perspective to find hands-on improvements and actionable insights. Our method consists of mystery shopping, interviews, and surveys.
Deliverables
Choose from our Small, Medium, or Large one-off packages, or opt for an ongoing subscription.
Business value
Actionable insights that can be used for continuous optimization of campaigns and customer journeys
MONTHLY SUBSCRIPTION
CX Impact Kit
Monitor journey(s)
Surveys & Interviews
Identify gaps
Identify improvements
Prioritize impact vs effort
Updated Action Plan
SMALL
CX Impact Kit
Map out journey(s)
Identify gaps
Identify improvements
Prioritize impact vs effort
Action Plan
MEDIUM
CX Impact Kit
Map out journeys(s)
Identify gaps
Identify improvements
Insights from survey
Prioritize impact vs effort
Action Plan
LARGE
CX Impact Kit
Map out journey(s)
Identify gaps
Identify improvements
Insights from survey
Insights from interviews
Prioritize impact vs effort
Action Plan
"As one of Norway’s largest membership organizations, we constantly strive to improve our relationship with our diverse member base. The team at Homerun challenges us to make every customer interaction meaningful, relevant, and therefore effective.”
