A systematic approach to better customer experience
What does it mean to have a laser focus on the end user experience? For us it means to put ourselves at the receiving end of all the customer communication. What's the 'job to be done' for each message? Would you open it? Would you click or even ‘convert’? Is it meaningful? With CX assessment we put our money where our mouth is, and deliver hands-on improvements that can be implemented directly.
WHAT
What is it?
A service that evaluates all your automated customer communication from an end user perspective
A systematic gathering of actionable insights
A tool for continuous optimisation and improved results
WHY
Why do it?
Uncover the 'truth' from an end user perspective
Get a fresh outside perspective on your customer communication, complemented by two decades of expertise in the field
Increase retention, conversion, cross-sell and engagement with minimum effort
HOW
How does it work?
CX Assessment consists of Mystery shopping, Surveys and Interviews. They can be bundled together or leveraged one by one
It can be delivered as a project or as an ongoing service on a monthly retainer
The outcome can either be a full action plan or simply a list of suggested changes and additions
MYSTERY SHOPPING
From the end user perspective
We assess and evaluate your automated communication, step by step (or message by message), to uncover potential improvements.
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