Most companies track open rates, clicks, and conversions. Maybe you even run A/B tests or collect NPS scores. But when was the last time you looked at your customer journey from your customer’s point of view?
This is where our CX Impact Kit comes in. We get hands-on and experience your brand just like a real customer would. We sign up for your newsletters, go through your onboarding flow, and assess every single touchpoint. We dive into your communication and ask:
We compile everything into a detailed report that shows you exactly where the issues are—and how you can fix them. We don’t just point out the problems; we give you clear, actionable steps to improve.
You can choose this as a one-time audit or as an ongoing service where we keep a close eye on your communications, acting as your “mystery shopper.”
If you’re seeing specific issues—like a drop in conversions or customers dropping off at a certain stage—we can go deeper. We’ll design quick, targeted surveys or conduct interviews to get direct feedback from your customers. This gives you even more clarity on what’s working and what’s not.
Let’s talk about how the CX Impact Kit can help you see your customer journey in a whole new way. Get in touch, and we’ll help you turn insights into action.